Orders cannot be cancelled once they are placed due to our fast fulfillment process.
Pre-order items are made specially for you and cannot be cancelled after confirmation.
If you have placed an order by mistake, please contact our customer care team immediately via the WhatsApp button, and we will assist you if the order has not yet been processed.
Once the order is delivered, our standard refund, return and exchange policy will apply.

Orders placed before the cutoff time are delivered within 1 working day across the UAE. Same-day delivery within Dubai is completed on the same day, while 4-hour express delivery within Dubai is fulfilled within 4 hours from order confirmation. Pre-order items have separate delivery timelines, which will be shared after the order is placed. Delivery timelines may vary during peak seasons, public holidays, weekends, and Ramadan.